Numéros d'urgence en France — qui appeler et quand
What is this for
In France, emergency numbers are free and available 24/7. Knowing which number to call in each situation gets you the right help quickly. Emergency numbers (15, 17, 18, 112, 114) work even if your phone plan has run out, as long as there is a SIM card in the phone.
Important points
- Note: Emergency numbers (15, 17, 18, 112, 114) are free from a landline or mobile. They work even with no credit or a cancelled contract, if there is a SIM card in the phone. If you cannot speak, send a text message to 114.
Steps to follow
Step 1: 15 — SAMU (medical emergencies)
Life-threatening medical emergencies: heart attack, stroke, serious accident, breathing problems. The coordinating doctor assesses the situation and sends the right help.
Step 2: 17 — Police / Gendarmerie
Assault, theft in progress, road accident with injured people, public disorder. In Paris and big cities: the National Police. In rural areas: the Gendarmerie.
Step 3: 18 — Fire brigade (fire and rescue)
Fire, road accident, person in danger, drowning. Firefighters also respond to medical emergencies when the SAMU is not available.
Step 4: 112 — European emergency number
Works in every European Union country, from a landline or mobile. It puts you through to the right emergency service for your situation.
Step 5: 3114 — National suicide prevention line
Free helpline, available 24/7, staffed by health professionals. For yourself or for someone at risk of suicide.
Step 6: 3919 — Violence against women helpline
Listening, information and guidance for women facing violence and for witnesses. Free, anonymous, 24/7. It is not an emergency number: if you are in immediate danger, call 17 or 112.
Step 7: 115 — Samu social (homeless)
For people who are homeless or in severe hardship and need emergency accommodation. Free, available 24/7.
Official links
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